FREQUENTLY ASKED QUESTIONS :

Q. What is Foodwoop?

Ans: FoodWoop is an Online food deliver System, where you can order varieties of restaurant's food through online from any corner of Guwahati.

Q. Why should I use FoodWoop?

Ans: You can save your valuable time by ordering through foodwoop.com and also you are relieved from facing traffic or parking problems for searching a good Restaurant. You can avail all kinds of food at your doorstep by simply ordering through foodwoop.com

Q. What kind of service I get in FoodWoop?

Ans: Through foodwoop.com, you can order different varieties of food for different reasons like food for Parties, Special food for Patients, Bulk food etc and you can also customize your own menu by selecting menu items of Restaurants.

Q. Do I need to pay extra to use this site?

Ans: You do not have to pay anything extra for using this site.

Q. How do I make payments for the food that I order?

Ans: The food that you order will be delivered at your address along with the bill. This bill would include the delivery charge (if any). You can pay the amount directly to the delivery boy.

Q. Can I make payments through my credit card online?

Ans: Right now, such facilities of payment has not been made available. But very soon we’ll arrange such option and you can make your payment through credit or debit card.

Q. Can I make an advance order?

Ans: Yes, you can make advance orders. You can choose your date and time of order by selecting it during checkout.

Q. What address should I use for placing orders? Can it be my office/lab address?

Ans: The address that you mention has to be the place where you want the delivery. The address can be registered and can be used later for future order. You have the option to change your delivery address at the time of each order.

Q. Is there a guaranteed delivery time?

Ans: It all depends on the process time of the restaurant. Normally delivery time does not exceed 1hr. However, such delivery time would be depends on the weather, traffic, the kind of items ordered etc. In case, the order is delayed by more than the stipulated time, then the customers are requested to esquire us through a telephonic call at +918822815100 for a delivery follow up.

Q. What shall I do in case there is some problem with my order? Ans: Please mail us at [email protected] or call us at our number +91 8822815100. We will assist you with any problems or doubts.

Q. Do I need to offer a tip to the delivery boys? Ans: No, you do not need to tip the delivery boys.

Q. How do I cancel an order?

Ans: You cannot cancel an order for which the restaurant has started processing. In case the restaurant has not started processing the order, then you can get the order cancelled. Please mail us at [email protected] or call us at our number +918822815100 to check the status of your order.

Q. Why is the phone number mandatory?

Ans: Phone number is mandatory for every order. This would help us, in case, the restaurants require any clarification on the order or address, or to inform you regarding any delay in delivery or unavailability of ordered item. Please provide us a number, where you would be easily available (preferably your mobile number).

Q. Where my personal information is used? Ans: Your personal information is used for delivery purpose. We also use your email id to send you newsletters or other information you have subscribed to. Time and again we have lucky draws among our customers for which we use their email ids. FoodWoop would not use your personal information for purposes other than mentioned here. We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, FoodWoop cannot guarantee that communications between you and FoodWoop or information stored on FoodWoop servers, will be free from unauthorized access by third parties.

Q. I can't find my Cuisine.

Ans: If you cannot find your cuisine in our menu, that item might not be available in that particular time or not in our menu list. You can mail us and we will try to bring new Restaurants for such cuisine.

Q. What if internet connection is lost at any step in between?

Ans: If you received the order details through email or SMS, your order is sent to the restaurant. In case you did not, your transaction did not complete and order was not placed. You would have to place the order again, in case you have any further trouble please call us at +918822815100.

Q. What items can I buy through this site?

Ans: You can order restaurant's food which deliver to your address online through this site.

Q. What are the advantages of registering with FoodWoop to place orders?

Ans: There are many advantages of being a registered user. To list a few of them: •By taking our monthly subscription you can get a heavy discount and offer on your order. •You will be treated as a priority customer of us and you will given first priority and special care in your order.•You can save your address for delivery to enable faster ordering the next time. • Features like One click ordering require you to be signed in. •You may subscribe to our monthly newsletter, you will get updates about the offers and events happening in Guwahati.

There are many more advantages... register with us and discover them.

Q. What are your office hours?

Ans: Our phone number is accessible from 08:00am to 10:00pm 7 days a week, 365 days a year. However, when placing online orders; you can place advance orders/bookings at any time of the day. The booking/order would be confirmed only when the Restaurant starts their operations.

Q. Who can write reviews?

Ans: Anybody can write reviews on the website. FoodWoop does not take any responsibility of any review written on the website and it’s the personal opinion of the reviewer. However, FoodWoop reserves the right to remove the review in case there is any objectionable language used in the review.

Q. Do I need to be a member of FoodWoop to write reviews/place orders/book a table at any of the places?

Ans: No, you do not need to be a member of FoodWoop in order to use any of the services.

Q. How do I start ordering from FoodWoop?

Ans: Please follow these simple steps to order online:

•Enter your address to be delivered and select a restaurant available near that address or Search for the restaurant name, Cuisine, Street Name, Food you want to order from our multiple category of food. •Select the food Item from the menu and select delivery time. •Click on "Place Order" or “Pre-Order” button on the page. •After placing your order you have to log in, Register or place your order by clicking in Instant order button. •In the checkout splash which opens, a.For registered customer, Get sure about with your delivery address, if delivery address is difference than please change it, click on "Place order" and just wait for your yummy food to arrive! b.For instant order fill the form correctly, so that our delivery boys find your address and click on "Place order" and just wait for your yummy food to arrive! Please click the “Ok” button your Bill will be appear in your screen. Happy eating………………….

Q. I do not have access to the internet. Can I still use your services?

Ans: No. We don't take order in any other mode than online ordering.

Q. What is an order id?

Ans: If you place a delivery order, you get an order id at the end of the order. This order code can be used to check the status of your order with FoodWoop.

Q. I am stuck and can't figure out how to order...? Ans: No issues. Give us a call at +918822815100 and We would assist you in the ordering process.

Q. How can I change account password?

Ans: Once you log-in, you would be able to see a link in the header section "My Account". This would take you to the password change page.

Q. I sometimes get delivery in my office and sometimes at home. Do I need to create 2 accounts?

Ans: No, you do not need 2 accounts. When you place your order by signing in through your ID, then change your Personal Info & delivery address which would be ask by the site before placing the order.

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